Brett and his team were great! Our pool was finished ahead of schedule and it looks great.
Outstanding pool contractor. Highest levels of quality and consultative communication.
Absolutely the best company to work with. Delivered above what was promised and on time. The finished pool looks magnificent. I appreciate the honest communication from the very first phone call. It is great to do business with a company that cares about their finished product as much as the customer. Highly recommend considering Downunda if you are interested building or refinishing a pool or outdoor area.
Downunda Luxury Pools lived up to their reputation. Brett and Michael were excellent every step of the way. Brett created an exceptional design for our pool and back yard space, and Michael is a complete professional during execution. When people all over Houston were stuck weeks or months with muddy holes in their back yards while they awaited Gunite, Downunda dug our hole Nov 3 and blew in our Gunite Nov 6. They do what they say they are going to do and they keep coming back until everything is perfect. I have never had such a great customer service experience. If you are going to go through the process of putting a pool into your yard, this is the company with whom you want to partner. You will be wowed by their product.
We are very impressed with the professionalism of Downunda Pools. Owner Brett Hatfield personally came out to listen to what we wanted and survey our yard to see what would work for us. As it turns out, power lines above the yard preclude us putting in the spa we wanted. But Brett then shifted gears and helped us think about other things that could be done in the yard that might make it a better living space for us. And he did this knowing those ideas would not be utilizing his company. We are sad not to be able to work with Downunda Pools and Brett. But we are happy to meet a man of such integrity.
We bought this custom home with a Downunda designed and built pool. Brett has been fantastic to deal with regarding any question I have had about the pool or its features. Extremely responsive and first class service. The pool is gorgeous and we could not have imagined such an incredible design. Thanks Brett!
I researched a lot of pool companies looking for the right modern pool style I had in mind. Most pool companies in Texas generally build the traditional Texas-style pools, which was not the look we were going for. Brett has a great eye, and immediately got the pool styles we were looking for. He met with us at the house to build a 3-D design of the pool, met at a tile company to pick out tiles, and at a nursery for plants and palms around the pool. Building a pool is a bit like a roller coaster with rainy days, and so many different contractors, but Brett was very communicative during the whole process. The pool was finished by summer time, and was perfect to lay out in all season!
Downunda built our pool in The Woodlands 4 years ago... great design and project management. We had some minor issues since the project was finished but Brett has always been responsive taking care of them. Pool companies come and go, we are glad we picked one that has been around for a long time and will take care of us when need it.
We "interviewed" three pool companies and knew immediately that Brett and Downunda were the one for us! We really appreciated that Brett took the time to understand our lifestyle, what we wanted out of the pool and our tastes. He then went away and designed a masterpiece which paired with our house so well it looked as though they'd been built together. Beyond this, the pool was also installed on schedule and without any surprises. We had a few unusual aspects to our build which Brett and his project manager handled smoothly. We would absolutely use Downunda again if ever in the market for another pool.
My wife and I are "sticklers for the details", type A personalities that both work in the professional services sector. From the moment we spent time with Brett in our house as we entertained the idea of adding a pool, partly for aesthetics and partly to enjoy as a family with young kids, we knew he was the one to deliver on our high expectations. He did not disappoint. Example - from ground breaking to water in pool - 40 days! We are now going into our fourth year of enjoy our pool with only a couple of minor issues (replacement of one breaker panel and one LED light - both taken care of within days by Brett!) that were quickly addressed. Thank you Brett & Downunda for your high end product and services. If we move again and need another pool & water feature, Brett will be the only one getting the call!
